Frequently Asked Questions
Everything you need to know about your Xirena order and our collection.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. After your order has shipped, a tracking number will be sent to you via email so you can monitor its progress.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
Do you ship internationally?
Yes, Xirena offers worldwide shipping. International shipping rates and delivery times vary by destination and are calculated at checkout.
How do I care for my Xirena garments?
To maintain the quality of our fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Please refer to the specific care label on each garment for detailed instructions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay for accelerated checkout.
Can I change or cancel my order after it's been placed?
Our team works quickly to process orders, so we are unable to make changes or cancellations once an order has been confirmed. Please double-check your shipping address and items before completing your purchase.